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nDesk Support Center - Ticket System


nDesk – Support Center is a complete ticket based help desk software. nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

MAIN FEATURES


  • Dashboard
    Overview of your activity including active tickets and unassigned tickets.
  • Support Tickets
    Complete ticket based support system – help desk.
  • Ticket Auto-Import
    Ticket Auto-import from any IMAP enabled email account.
  • User Auto-Register
    Automatically register user accounts on ticket creation.
  • Escalation Rules
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
  • Predefined Replies
    Respond fast to frequently submitted issues.
  • Knowledge Base
    Manage all your documentation in one place.
  • Guests, Users, Staff
    Predefined account roles.
    Customizable staff roles (permissions).
  • Multi Language Support
    System can be easily translated to any language.
  • Customizable
    Multiple themes to select from.
  • Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…

    • REQUIREMENTS

    To run nDesk your hosting server must support the following:

  • PHP version 5.4 or greater;
  • MySQL version 5.5 or greater;
  • PHP PDO MYSQL extension;
  • PHP IMAP extension (for tickets autoimport);
  • Cronjob (for automated tasks like email to ticket and escalation rules processing).

    • CHANGELOG

    Version 1.0 (15 June, 2016)


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